Webmarketing and Customer Service Intern - 6 months full-time or 1-year work-study program
You are actively involved in the digital strategy and the implementation of actions to develop the notoriety of our agile and growing company. You participate in the product development stages (targeting customer needs, customer interviews, sourcing assistance, choice of materials, manufacturing monitoring, relations with suppliers and manufacturing workshops, quality control).
You will be supported on the following missions:
Marketing strategy
- Analysis of customer needs
- Development, monitoring and implementation of a coherent and original editorial plan
- Launch of relevant marketing actions on different digital levers
- Active sectoral and competitive monitoring on key company themes
- Daily reporting to analyze the digital operations implemented
Product Development
- Customer interviews and participation in customer test/try-on days to best target their desires and needs
- Implementation of co-creation questionnaires
- Implementation and monitoring of the design of collections and products
- Participation in the choice of models and materials
- Sourcing of materials and participation in key trade fairs in the sector
- Monitoring suppliers and workshops
- Negotiation of purchasing conditions
- Production monitoring and quality control
Monitoring of product marketing
- Monitoring the sales process and its evolution
- Active sectoral and competitive monitoring
- Analysis of market developments in order to propose adaptations or new products.
- Writing product arguments as well as product sheets.
Implementation of actions
- Publications and development of partnerships with ambassadors,
- Participation in the creation of creative content for social networks and the website in line with the positioning and DNA of the brand
- Website updates and landing page creation to highlight commercial offers
- Participation in the creation and monitoring of sponsored campaigns (Social Ads, Native Ads, Display, Retargeting Display)
- Creation of Newsletter and blog articles
- Animation and monitoring of social networks (facebook, instagram, linkedin)
- Content creation, video/photo editing
- News management, photo integration
Customer service
- Participation in order tracking: management of incoming orders and returns
- Customer advice with a constant improvement approach focused on a positive customer experience
- After-sales service management and logistics with direct contact with customers (mailing, telephone, chat, social networks, etc.)
Being an apprentice at Elleanor de Provence means joining THE great adventure of a fast-developing start-up!
Manager - Customer service and communications manager - 2 month internship
Position: You are actively involved in the entire logistics process, customer relations and communication in an agile and growing company.
Your main missions will be:
- Order tracking: management of incoming orders and returns
- Customer advice with a constant improvement approach focused on a positive customer experience
- After-sales service management and logistics with direct contact with customers (mailing, telephone, chat, social networks, etc.)
- Participation in the creation of creative content for social networks
- Participation in monitoring and animation of social networks (facebook, instagram, linkedin)
- Publications and development of partnerships with ambassadors,
- Website updates
- Editing videos/photos
- News management, photo integration
- Management and creation of product sheets
Being an intern or apprentice at Elleanor de Provence means joining THE great adventure of a fast-developing start-up!
Profile: You are looking for an internship or a one-year work-study program in Fashion from September 2021 in a company on a human scale, flexible and in which you can take responsibility.
You have a strong analytical mind and a developed sense of interpersonal skills.
Enthusiastic and determined, you want to join a small, human-sized company with a start-up spirit.
You are sensitive to fashion and the values conveyed by the brand
Endowed - With good interpersonal skills and empathy, you have a sense of service with the customer at the center of your concerns.
You have impeccable spelling.
- Mastery of Excel, Word, Photoshop, etc.
- Must be a native French speaker, English is a plus.
- Experience in a fashion/luxury e-commerce site or in a communications/press agency preferred.
If you know how to show initiative and proactivity to find solutions, this internship is for you!
To apply, please send your application
CV + Cover letter (required) by email only info@elleanordeprovence.com or via the contact form
